Terms & Conditions

1. Definitions and Interpretation

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "mdg99," "we," "us," or "our" refers to the mdg99 online gaming platform accessible at https://mdg99.cam and its affiliated services.
• "Player," "you," or "your" refers to any individual who creates an account, accesses the platform, or uses any mdg99 services.
• "Account" refers to the personal gaming account registered under your name, email address, and verified identity documents.
• "Services" refers collectively to all gaming products offered by mdg99, including but not limited to casino games (slots, table games, live dealer games), sports betting (football, basketball, badminton, e-sports), lottery products including togel (Indonesia's traditional numbers lottery), and any promotional or bonus offerings.
• "Deposit" refers to funds transferred by you into your mdg99 account via accepted payment methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja).
• "Withdrawal" refers to funds transferred from your mdg99 account balance to your verified bank account or e-wallet.
• "Bonus" refers to promotional credits, free spins, cashback, or other incentives granted by mdg99 subject to specific terms and wagering requirements.
• "IDR" or "Rp" refers to Indonesian Rupiah, the official currency of the Republic of Indonesia and the primary currency used on the mdg99 platform.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register an account with mdg99, you must meet the following eligibility criteria:

• You must be at least 21 years of age at the time of registration. This age requirement aligns with Indonesia's legal age of majority for gambling-related activities. mdg99 strictly enforces this requirement through mandatory identity verification (KYC).
• You must be a resident of Indonesia or a jurisdiction where online gambling is not explicitly prohibited by local law. You are solely responsible for ensuring that your use of mdg99 services complies with all applicable laws in your jurisdiction.
• You must not be a resident of any country or territory where mdg99 services are restricted or prohibited, including but not limited to jurisdictions where mdg99 does not hold the necessary licenses to operate.
• You must not be currently self-excluded from gambling activities on mdg99 or any other online gaming platform. If you have previously requested self-exclusion, you must not attempt to circumvent this restriction by creating a new account.

2.2 Account Creation Process

When creating an mdg99 account, you agree to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number. You acknowledge that:

• All information provided during registration must match the details on your government-issued identification documents (Indonesian National ID / KTP, or valid passport for expatriates).
• You may register only one account per person. Multiple accounts (also known as "duplicate accounts") are strictly prohibited. If we detect that you have created or are attempting to use multiple accounts, we reserve the right to close all such accounts, void any bets or bonuses, and withhold any winnings or deposits associated with those accounts.
• You are responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your account credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you.
• You must notify mdg99 immediately if you suspect that your account has been compromised or accessed without your authorization by contacting our customer support team.

2.3 Identity Verification (KYC)

mdg99 is committed to preventing fraud, money laundering, and underage gambling. As part of our regulatory compliance and security protocols, all players must complete a Know Your Customer (KYC) verification process before making their first withdrawal. This process requires you to submit:

• A clear, legible photo of your Indonesian National ID (KTP) or valid passport showing your full name, date of birth, photograph, and ID number. The document must be valid (not expired) and all four corners must be visible in the image.
• A recent proof of address document (utility bill, bank statement, or government correspondence) issued within the last 3 months, displaying your full name and residential address matching your ID document.
• A selfie photograph of you holding your ID document next to your face, with both your face and the ID details clearly visible and in focus.

mdg99 reserves the right to request additional verification documents at any time, particularly for large withdrawals, changes to account details, or if we have reason to believe that fraud or money laundering may be occurring. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

3. Deposits and Payment Methods

3.1 Accepted Payment Methods

mdg99 accepts deposits via the following Indonesian payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and other major Indonesian banks.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja, and other licensed Indonesian digital wallets.

All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. There is no maximum deposit limit, though individual transactions may be subject to limits imposed by your bank or e-wallet provider. mdg99 does not charge any fees for deposits; however, your bank or payment provider may apply their own transaction fees.

3.2 Deposit Processing and Confirmation

Deposits are typically credited to your mdg99 account within 60 seconds of bank or e-wallet confirmation during operational hours (08:00-22:00 WIB, 7 days per week). Deposits made outside these hours may be processed the following business day. If your deposit does not appear in your account within 15 minutes, please contact our customer support team with your transaction reference number and proof of payment.

3.3 Source of Funds

You warrant that all funds deposited into your mdg99 account are derived from legitimate sources and do not represent proceeds of illegal activity. You further warrant that you are the legal owner of the funds deposited and the payment method used. mdg99 reserves the right to request proof of source of funds at any time, particularly for deposits exceeding Rp 50,000,000 or if we have reason to suspect money laundering or fraud.

4. Withdrawals and Payout Terms

4.1 Withdrawal Eligibility

To request a withdrawal from your mdg99 account, you must:

• Have completed the KYC verification process and had your identity documents approved by our compliance team.
• Withdraw funds only to a bank account or e-wallet registered in your own name, matching the name on your mdg99 account and KYC documents. Third-party withdrawals are strictly prohibited.
• Have met any applicable wagering requirements on bonuses or promotional funds. Funds subject to active bonus wagering requirements cannot be withdrawn until the requirements are fully satisfied or the bonus is forfeited.

4.2 Withdrawal Processing Times

Verified accounts enjoy expedited withdrawal processing:

• Standard Withdrawals: Requests are processed within 5-15 minutes during operational hours (08:00-22:00 WIB, 7 days per week). Withdrawals requested outside these hours are queued for processing when banking systems reopen.
• First Withdrawal or Large Withdrawals: Your first withdrawal and any withdrawals exceeding Rp 50,000,000 may require additional security verification and manual review, which can take up to 24 hours.
• E-Wallet Withdrawals: Withdrawals to OVO, DANA, GoPay, and other e-wallets are typically instant once approved by our system.

The minimum withdrawal amount is Rp 100,000. mdg99 does not charge withdrawal fees; however, your bank or e-wallet provider may deduct their own transaction fees from the payout amount.

4.3 Withdrawal Restrictions

mdg99 reserves the right to withhold, delay, or decline withdrawal requests in the following circumstances:

• KYC verification is incomplete or documents provided are unclear, expired, or fraudulent.
• The withdrawal request is to a third-party account (not registered in your name).
• Active bonus wagering requirements have not been met.
• We have reasonable grounds to suspect fraud, money laundering, collusion, or other prohibited activities.
• Your account is under investigation or has been flagged for suspicious activity.
• You have violated any provision of these Terms and Conditions.

5. Bonuses and Promotions

5.1 General Bonus Terms

mdg99 offers various bonuses and promotions including but not limited to welcome bonuses, deposit match bonuses, cashback offers, free spins, reload bonuses, and loyalty rewards. All bonuses are subject to specific terms and conditions that will be clearly stated at the time of the promotion. By claiming any bonus, you agree to comply with the associated terms.

5.2 Wagering Requirements

Most bonuses are subject to wagering requirements (also known as "rollover requirements" or "playthrough requirements"). For example, the mdg99 Welcome Bonus carries a 15x wagering requirement on the combined bonus and deposit amount. This means if you deposit Rp 1,000,000 and receive a Rp 1,000,000 bonus, you must wager a total of Rp 30,000,000 (15x Rp 2,000,000) before bonus funds convert to withdrawable cash.

• Game Contribution: Different games contribute differently toward wagering requirements. Slots typically contribute 100%, live casino games contribute 10%, and sports bets at odds 1.75 or higher contribute 100%. Games with low house edge (e.g., blackjack, baccarat on Banker) may contribute 0% or have reduced contribution rates.
• Expiration: Bonuses expire after a specified period (typically 30 days from activation). Any unused bonus funds and associated winnings are forfeited upon expiration.
• Maximum Bet Limits: While bonus wagering requirements are active, maximum bet limits may apply (e.g., Rp 50,000 per spin or bet). Exceeding these limits may result in bonus forfeiture and voiding of winnings.

5.3 Bonus Abuse and Fraud

mdg99 reserves the right to void bonuses and withhold winnings if we determine that bonus abuse or fraud has occurred, including but not limited to:

• Creating multiple accounts to claim bonuses multiple times.
• Coordinating with other players to exploit bonuses (collusion).
• Using betting patterns specifically designed to minimize risk while meeting wagering requirements (low-risk wagering strategies).
• Exploiting software bugs or errors to gain an unfair advantage.

6. Responsible Gaming and Self-Exclusion

mdg99 is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming behavior. We encourage all players to gamble responsibly and within their financial means. Gambling should be entertainment, not a source of income or a solution to financial problems.

6.1 Age Restriction

mdg99 services are available only to individuals aged 21 years or older. We employ age verification measures during the KYC process to ensure compliance with this restriction. It is illegal for anyone under 21 to create an account, deposit funds, or participate in any gambling activities on mdg99. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling websites.

6.2 Responsible Gaming Tools

mdg99 offers the following player protection tools, accessible via your account settings or by contacting customer support:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Loss Limits: Set daily, weekly, or monthly limits on your net losses.
• Session Time Limits: Set maximum session durations after which you will be automatically logged out.
• Reality-Check Reminders: Receive pop-up notifications at intervals you choose, displaying your session time and financial activity.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your mdg99 account for periods ranging from 24 hours to permanent closure.

6.3 Seeking Help

If you believe your gambling is becoming problematic, we encourage you to seek professional help. International problem gambling resources include Gamblers Anonymous, GamCare (UK), and the National Council on Problem Gambling (Singapore). You may also contact mdg99 customer support to activate self-exclusion immediately.

7. Prohibited Activities

The following activities are strictly prohibited on the mdg99 platform. Engaging in any prohibited activity may result in account suspension, termination, forfeiture of funds, and legal action:

• Using the mdg99 platform for any illegal purpose or in violation of any local, national, or international law.
• Creating multiple accounts (duplicate accounts) to circumvent restrictions or abuse bonuses.
• Using automated software, bots, or scripts to place bets or manipulate gameplay.
• Colluding with other players to gain an unfair advantage.
• Engaging in fraudulent activity, including but not limited to identity theft, payment fraud, chargebacks, or providing false information.
• Money laundering or using the platform to launder proceeds of criminal activity.
• Exploiting software bugs, errors, or vulnerabilities in the platform.
• Reverse engineering, decompiling, or tampering with the mdg99 platform or games.
• Harassing, threatening, or abusing other players or mdg99 staff via chat, email, or any other communication channel.

8. Limitation of Liability

To the fullest extent permitted by law, mdg99 and its officers, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of funds due to poor gambling decisions or bad luck.
• Technical errors, server downtime, or interruptions in service.
• Unauthorized access to your account due to your failure to secure your login credentials.
• Errors in game outcomes, odds, or payout calculations (although we will correct such errors and void affected bets when discovered).
• Actions taken by third-party payment providers, including delays, failures, or fees.

Your sole remedy for dissatisfaction with the mdg99 platform is to stop using our services and close your account.

9. Intellectual Property

All content on the mdg99 platform, including but not limited to text, graphics, logos, images, software, and game designs, is the property of mdg99 or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any mdg99 content without our prior written consent.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which mdg99 is licensed to operate. Any disputes arising from these terms or your use of the mdg99 platform shall be resolved through binding arbitration in accordance with the rules of the arbitration body designated in our license agreement, rather than through litigation in the courts. By using mdg99 services, you waive your right to participate in class-action lawsuits or class-wide arbitration.

11. Amendments to Terms

mdg99 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the mdg99 website. It is your responsibility to review these terms regularly. Your continued use of the platform after changes have been posted constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and close your account.

12. Account Closure and Termination

You may close your mdg99 account at any time by contacting customer support. Upon closure, any remaining balance in your account (minus applicable wagering requirements and deductions for bonus abuse or violations) will be returned to your verified withdrawal method. mdg99 reserves the right to close or suspend your account at any time for any reason, including but not limited to violation of these Terms and Conditions, fraudulent activity, or business reasons. In the event of account closure by mdg99, we will return your account balance (minus any amounts owed to us) to your verified withdrawal method, unless we have reasonable grounds to withhold funds due to suspected fraud or illegal activity.

13. Contact Information

If you have any questions, concerns, or disputes regarding these Terms and Conditions or the mdg99 platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the mdg99 website
• Operating Hours: Customer support operates around the clock in Western Indonesia Time (WIB), with native Indonesian-speaking agents available during peak hours (12:00-02:00 WIB).