Play Safe, Play Smart, Play Responsibly - mdg99's Commitment to Player Protection
mdg99 services are strictly restricted to individuals aged 21 years or older. Online gambling is an adult activity that requires maturity, financial responsibility, and informed decision-making. We enforce strict age verification through our Know Your Customer (KYC) process, requiring government-issued identification (Indonesian National ID / KTP or passport) to confirm that all players meet the minimum age requirement. It is illegal for anyone under 21 to create an account, deposit funds, or participate in any gambling activities on mdg99. Parents and guardians are encouraged to use device-level parental controls and content filters to prevent minors from accessing gambling websites.
At mdg99, we believe that gambling should be entertaining, exciting, and above all, safe. While the vast majority of our Indonesian players enjoy slots, sports betting on BRI Liga 1 and international football, live casino games, and togel (Indonesia's traditional numbers lottery) as a form of recreational entertainment, we recognize that for a small percentage of individuals, gambling can become problematic and lead to financial, emotional, or social harm. We are committed to promoting responsible gambling practices and providing comprehensive player protection tools to help you stay in control.
Responsible gaming means playing within your financial means, treating gambling as entertainment rather than a source of income, and recognizing when it's time to take a break. mdg99 operates with the highest ethical standards, prioritizing player welfare over short-term revenue. We provide transparent information about odds and house edges, clear bonus terms without hidden clauses, and a suite of self-management tools to help you set healthy boundaries. Our customer support team is trained to identify signs of problem gambling and proactively offer assistance to players who may be at risk.
This Responsible Gaming page outlines the tools, resources, and support mechanisms available to mdg99 players. We encourage all members—whether you're a casual player who deposits Rp 100,000 once a month or a high-stakes player wagering millions on live baccarat—to familiarize yourself with these features and use them proactively to maintain a healthy relationship with gambling.
Problem gambling, also known as gambling disorder or compulsive gambling, is characterized by an inability to control gambling behavior despite negative consequences. It affects a small but significant minority of gamblers worldwide, cutting across demographics, income levels, and types of gambling activities. Problem gambling is recognized as a behavioral addiction by the World Health Organization and the American Psychiatric Association.
Warning signs that gambling may be becoming problematic include:
If you recognize several of these warning signs in your own behavior, or if gambling is causing distress in your life or the lives of those around you, we urge you to take action immediately. Early intervention significantly improves outcomes. mdg99 provides multiple pathways to seek help, and our support team is available 24/7 to assist you in activating self-exclusion or connecting you with professional counseling resources.
Healthy gambling habits include:
mdg99 offers a comprehensive suite of responsible gaming tools accessible directly through your account settings. These tools allow you to set personal limits and restrictions to help you stay in control of your gambling behavior. All tools can be activated immediately, and some restrictions have mandatory cooling-off periods before they can be reversed to prevent impulsive decisions.
Deposit limits allow you to cap the amount of money you can add to your mdg99 account within a specified timeframe. You can set daily, weekly, or monthly deposit limits based on your budget and financial situation. For example, if you set a monthly deposit limit of Rp 2,000,000, the system will prevent you from depositing more than that amount in any 30-day rolling period, even if you want to make additional deposits. This tool is particularly effective at preventing impulsive large deposits during losing streaks.
Deposit limits can be lowered immediately at any time. Increases to deposit limits have a mandatory 24-hour cooling-off period before they take effect, giving you time to reconsider whether raising your limit is truly in your best interest. To set or modify deposit limits, navigate to Account Settings > Responsible Gaming > Deposit Limits, or contact our 24/7 customer support team via live chat, email, or WhatsApp.
Loss limits track your net losses (total losses minus total wins) over a specified period and prevent you from continuing to play once you reach your predetermined loss threshold. For example, if you set a weekly loss limit of Rp 500,000, the system will lock your account from placing further bets if your net losses reach that amount within the rolling seven-day period, protecting you from catastrophic losses during unlucky streaks.
Loss limits are calculated separately for different product categories if desired (slots, live casino, sports betting) or can be set as a combined limit across all gaming activities. Like deposit limits, loss limits can be decreased immediately but increases require a 24-hour delay. When you hit a loss limit, your account will be automatically restricted from gameplay until the limit period resets, though you can still withdraw funds and access non-gambling features of your account.
Session time limits help you avoid losing track of time while gambling, a common issue especially with engaging games like slots or live dealer tables. You can set a maximum session duration (e.g., 2 hours), after which you will be automatically logged out of your mdg99 account. This forces you to take a break, evaluate whether you want to continue playing, and prevents marathon gambling sessions that can lead to fatigue, poor decision-making, and excessive losses.
After being logged out due to a session time limit, you can log back in immediately if you choose to continue playing, but the interruption serves as a reality check, prompting you to consciously decide whether to proceed. We recommend combining session time limits with reality-check reminders (see below) for maximum effectiveness.
Reality-check reminders are periodic pop-up notifications that display during gameplay, showing you how long you've been playing and your account balance change (wins/losses) during the current session. You can configure these reminders to appear at intervals you choose—for example, every 30 minutes, 60 minutes, or 90 minutes. The pop-up temporarily pauses gameplay until you acknowledge it, forcing you to take stock of your activity.
Research shows that reality-check reminders significantly reduce impulsive behavior and help players stick to their pre-set budgets and time limits. The reminder breaks the immersive "flow state" that can cause players to lose awareness of time and money spent. To activate reality-check reminders, go to Account Settings > Responsible Gaming > Reality-Check Intervals.
Self-exclusion is the most powerful responsible gaming tool available on mdg99. It allows you to voluntarily exclude yourself from accessing your account for a specified period—ranging from 24 hours (short cooling-off period) to 7 days, 30 days, 6 months, 1 year, or permanent closure. During the self-exclusion period, you will be completely unable to log in, deposit funds, place bets, or access any gameplay features. This provides a complete break from gambling to help you regain control.
Self-exclusion can be activated immediately through Account Settings > Responsible Gaming > Self-Exclusion, or by contacting customer support. Once activated, self-exclusion cannot be reversed until the chosen period expires—this is intentional, to prevent impulsive decisions to resume gambling during moments of craving or financial stress. At the end of the self-exclusion period, your account does not automatically reactivate; you must contact customer support and confirm that you wish to resume playing. Our support team may ask you questions to assess whether you are ready to return responsibly.
If you choose permanent self-exclusion, your mdg99 account will be permanently closed, and you will be prohibited from creating any new accounts. Any remaining account balance (after wagering requirements are met) will be returned to your verified withdrawal method before closure.
If you wish to stop using mdg99 but do not necessarily feel you have a gambling problem, you can request account closure rather than self-exclusion. Account closure permanently closes your account and withdraws any remaining balance, but unlike self-exclusion, it does not impose a prohibition on opening a new account in the future (though KYC checks will prevent duplicate accounts). To close your account, contact customer support with your request. We may ask for your reason for closure to help us improve our services, but you are not obligated to provide one.
Activate player protection features instantly through your account settings
Set daily, weekly, or monthly caps on deposits to stay within your budget. Decreases take effect immediately; increases require 24-hour review period.
Protect yourself from excessive losses by setting maximum net loss thresholds. Account automatically locks when limit is reached until period resets.
Avoid losing track of time with automatic logout after your chosen session duration. Forces healthy breaks to evaluate your gambling activity.
Receive periodic pop-ups showing session time and balance changes at intervals you set (every 30-90 minutes). Prompts conscious decision-making.
Voluntarily lock your account for 24 hours to permanent closure. Cannot be reversed during exclusion period—provides complete break from gambling.
Request permanent account closure with balance withdrawal if you want to stop using mdg99. Prevents future account creation through KYC controls.
If you believe your gambling is becoming a problem, or if concerned family members have approached you about your gambling behavior, please seek help immediately. Problem gambling is a treatable condition, and early intervention dramatically improves long-term outcomes. You do not have to struggle alone—professional support is available, and mdg99 is here to connect you with resources.
Our customer support team operates 24/7 and includes native Indonesian-speaking agents trained to recognize signs of problem gambling and provide compassionate assistance. If you need to activate self-exclusion urgently, discuss your concerns, or request help connecting with external counseling services, contact us through any of these channels:
When you contact us about problem gambling, we will treat your inquiry with complete confidentiality and respect. We will help you activate self-exclusion immediately if requested, discuss which player protection tools might be helpful for you, and provide information about professional counseling resources. We would rather help you take a break from gambling than continue to accept deposits from someone who is struggling.
While mdg99 provides tools to help you control your gambling, professional counseling from trained therapists can address the underlying emotional, psychological, and behavioral factors that contribute to problem gambling. International organizations offering support include:
If you prefer to seek help locally in Indonesia, consider contacting a licensed psychologist or psychiatrist who specializes in addiction treatment. Many private hospitals in Jakarta, Surabaya, and Bali offer confidential mental health services, and some practitioners are familiar with behavioral addictions including problem gambling.
Problem gambling doesn't just affect the individual gambler—it impacts families, relationships, and communities. If you are a family member, friend, or partner of someone you believe has a gambling problem, support resources are available for you as well:
If you need to discuss gambling concerns with someone you care about:
Our 24/7 customer support team is here to help you activate self-exclusion, set limits, or connect with professional counseling resources. Don't wait—reach out now if gambling is no longer fun.